Privacy Policy

Last modified: 2/17/23

​

Before getting into Our Privacy Policy below and what it covers, here are a few things you should know. The Pilly website (“Pilly.com” or the “Website”)  is owned by Pilly LLC (“Pilly”, “We”, “Our”, or “Us”) and Pilly is the sole owner of information collected on this Website.

​

If you use Our Website, you must comply with Our Terms of Use (“Terms”). If you do not agree to these Terms, please do not use Our Website, products, and/or services and exit the Website immediately.

​

Please know that We are committed to maintaining your privacy. Thank you for entrusting Pilly with the personal information, including prescription data, that We receive from you (more on this topic below). We understand that this data may be sensitive. Our Privacy Policy describes the personal information collected by or on behalf of Pilly through the Website and Our interactions with you, and how personal information is used, shared, and protected. We also appreciate you taking the time to look over Our Privacy Policy and hope that We have organized it in a way that makes it easy to read. If you do have any questions, please feel free to contact Us at Info@Pilly.com.

​

​

Here are the key things We’d like to bring to your attention:

• Pilly does not sell or share your prescription data--information regarding your prescription drugs that are linked to your name, contact information, and other personal data you provide Us.

• In limited cases, Pilly may use prescription data, which is linked to your name and contact information, to perform internal business operations, analytics, and audits with health care providers that will help Us improve Our product and service offerings.

• Any prescription data that We may receive references a prescription that you’ve filled using Our program, including: the drug class, name, dosage, form, and quantity. Unless you’ve given it to Us, We don’t have access to the rest of your medical history or other medical information.

​

​

1. Personal Information We Collect

​

A.  Identifiers: Identifiers such as: a real name, alias, date of birth, postal address, unique personal identifier, online identifier, internet protocol address (“IP Address”), email address, or other similar identifiers.

B. Customer Records: Any of the following types of information: telephone number, information related to your use of Our services or discounts, including information about your prescription medications.  

C.  Commercial Information: Commercial information, including records of products or services purchased, obtained, or considered, or other consuming histories or tendencies when using Our services or discounts. 

D.  Internet Activity: Internet or other electronic network activity information, including, but not limited to, browsing history, search history, and information regarding a consumer’s interaction with an internet website, application, or advertisement.

​

This Policy does not apply to any information that is publicly available.

​

​

2. Categories of Sources of Personal Information

​

We may collect all categories of personal information listed above from the following categories of sources:

​

Source: Information You Provide to Us

​

We collect personal information that you provide directly to Us.

​

Generally, We do not require that you provide Us with information or create an account in order to use Our Website or to view Our prices, discounts and services. By providing your personal information, you agree to let Us use such personal information in order to provide you with the requested service and to perform internal business operations, analytics, and audits with health care providers that will help Us improve Our product and service offerings. Here is an  example where you might provide Us with your personal information: When you call Our customer service team.

​

Feedback. When you provide comments or feedback about Our Website, the content on the Website, or Our products or services ("Feedback"), We will not treat that Feedback as confidential and We may use that Feedback for any purpose in Our sole discretion so long as it does not personally identify you. Feedback will be used without attribution or compensation to you.

​

Information We May Collect on Our Website You may use the Pilly services by accessing Our Website. When you use Our Website, We may collect and use certain technical data and related information, including, without limitation, technical information about your device, system, software, and other ancillary information. This information may be obtained to facilitate the provision of certain services, software updates, and product support. When you use Our Website, some or all of the following information may be automatically collected and stored:

• Information about how you interact with Our Website, including how many times you use a specific part of Our Website, the amount of time that you spend using Our Website, how often you use Our Website, and how you engage with Our Website;

• Your mobile phone number or other unique device identifier assigned to your mobile device, such as the MEID number (sometimes referred to as an Electronic Serial Number);

• The IP address of your device;

• The manufacturer and model of your mobile device;

• Your operating system;

• The Internet browser you are using;

• Your login information;

• Your geolocation; and

• Your preferred language.

​

We may use this information as follows:

• To ensure that Our Website is operable;

• To modify or customize the content on Our Website for you;

• To improve the functionality and engagement of Our Website and Our services, generally;

• To determine which features of Our Website are most useful;

• To personalize the services and content available through Our Website;

• To conduct statistical analysis and extract non-identifiable demographic information;

• To identify and investigate violations of the Privacy Policy, Terms of Use, and other unlawful acts.

​

Information You Provide in Communications with Us. When you contact Us by email or other communications, you may provide Us with your name and contact information. We use this information to respond to you and to try and fulfill your request.

​

Source: We Collect Personal Information Automatically

As you navigate through the Website, certain information can be passively collected (that is, gathered without you actively providing the information) using various technologies, such as cookies, Internet tags or web beacons, and navigational data collection (log files, server logs, clickstream). Your Internet browser automatically transmits to this Website some of this information, such as the URL of the website you just came from, the Internet Protocol (IP) address and the browser version your computer or mobile device is currently using, pages, screens, page content, which may include drug names and information, information about how you interact with the Website (e.g., how many times you use a specific part of the Website and amount of time you spend on the Website, how often you use the Website, and how you engage with the Website), your mobile phone number or other unique device identifier assigned to your mobile device, such as the MEID number (sometimes referred to as an Electronic Serial Number), the manufacturer and model of your computer or mobile device, your mobile operating system, your geolocation, and your preferred language.

​

Information from Logs

When you access the Website, Our servers automatically record certain information. These logs include information such as the date and time you access Our Website, the browser you are using, and other common browser information. We will use this log information to help diagnose problems with Our server and to administer Our Website. Your log information also may be used to gather broad demographic information.

​

Information from Embedded Scripts

Client-Side Scripting (embedded scripts) is code that exists inside Our HTML page. This code will be processed on Our machine and the HTML page will NOT perform a Postback to the web server. Generally, Our scripting is used for page navigation, data validation, and formatting.

​

Information about Cookies

A “cookie” is standard internet technology used to store and track visitor information. It is a bit of information that a website sends to your web browser that helps the website remember information about you and your preferences.

​

You may set your browser to notify you when a cookie is sent or to refuse cookies altogether, but certain features of this Website might not work without cookies. This Website may use and combine such passively collected information to provide better service to Website visitors, customize the Website based on your preferences, compile and analyze statistics and trends, and otherwise administer and improve the Website for your use. 

​

To learn more about cookies and how to specify your preferences, please search for “cookie” in the “Help” portion of your browser.

​

Internet Protocol (IP) Addresses

A website may use Internet Protocol (IP) addresses. An IP address is a number assigned to your computer by your internet service provider so you can access the internet. The IP address can be used to diagnose problems with a server, report aggregate information, determine the fastest route for your computer to use in connecting to this Website, and administer and improve the Website.

​

Information from “Internet Tags”

“Internet Tags” are also known as single-pixel GIFs, clear GIFs, invisible GIFs, and 1-by-1 GIFs, and are smaller than cookies and tell the Website server information such as the IP address and browser type related to the visitor’s computer. Tags may be placed both on online advertisements that bring people to the Website and on different pages of the Website. Such tags indicate how many times a page is opened and which information is consulted. “Navigational data” (log files, server logs, and clickstream data) are used for system management, to improve the content of the Website, market research purposes, and to communicate information to visitors.

​

Google Analytics Demographics and Interest Information

The Website relies upon data from Google Analytics Demographic and Interest reporting. This feature permits Pilly to view demographic information as well as other information aggregated from visitors to the Website. This data does not include personally identifying information.

​

Google sets cookies on your browser or device, and then your web browser will automatically send information to Google. Google uses this information to provide Us with reports that We use to better understand and measure how users interact with Our Website.

To learn more about how Google uses data, visit Google’s Privacy Policy and Google’s page on “How Google uses data when you use Our partners’ websites or apps.” You may download the Google Analytics Opt-out Browser Add-on for each web browser you use, but this does not prevent the use of other analytics tools.

 

To learn more about Google Analytics cookies, visit Google Analytics Cookie Usage on websites.

 

Source: Information We Receive from Third-Party Sources

​

Information We Receive from Pharmacy Benefit Managers 

Most prescriptions in the United States, including prescriptions filled through the use of discount cards and/or coupons or insurance cards, are administered by Pharmacy Benefit Managers (PBMs). The purchases result in the pharmacy reporting patient data back to the PBM that provides the benefit. When you use a card and/or coupon provided by Pilly, We may receive information about the transaction from the corresponding PBM.

​

3. Purpose for Collecting Personal Information

​

We may use all categories of personal information listed above for the following business purposes:

​

As Stated or Agreed to at the Point of Collection. We may use personal information for the purposes stated or agreed-to (or as is obvious) at the point of collection. For example, We use personal information to respond to your questions, comments, or complaints. We may also use personal information as requested or consented to by you.

​

Administration. We use personal information for administrative purposes, such as facilitating transactions, order fulfillment, member support, and other related actions for providing and maintaining Our services, to inform Our business strategies, improving Our products and services, to understand the Website’s demographics and user preferences, for evaluating applications, and managing profiles.

​

Website Management. We use personal information for Website management, such as troubleshooting problems, improving the content and functionality of the Website, statistical and other analyses of the Website, and to customize the Website to you and Our users. For example, on Our Website, We use information to identify and repair errors that may occur, to detect security incidents, and to protect against malicious activity.

​

To Protect Our Rights. We use personal information to comply with federal, state, and local laws; to comply with a civil, criminal, or regulatory inquiry, investigation, subpoena, or summons by federal, state or local authorities; to cooperate with law enforcement agencies concerning conduct or activity that the business, service provider, or third party reasonably and in good faith believes may violate federal, state, or local law; and to exercise or defend legal claims. We may use personal information to protect Our legal rights or interests, or those of other parties, including to bring a legal action against you or anyone who may be causing harm to Us, Our Website, or to other users of the Website. We may also use personal information to address any DMCA claims or counterclaims, to seek business, financial or legal advice, and to respond to other legal requests.

​

4. When Do We Share Your Personal Information with A Third Party?

 

Pilly rarely shares information with a third party that associates you personally with your specific prescription information. When We do disclose your personal information, Pilly ensures that these third parties are bound to comply with federal standards as to how to handle your personal information. We may share all categories of personal information listed above with the following categories of third parties and/or service providers:

• We may share personal information with Our employees, subsidiaries, and affiliates who have a need to know the information for Our business purposes.

• We may use one or more service providers to safeguard, protect, store, and/or analyze data. We will ensure that this is done safely and securely. This includes information security vendors, data security vendors, and threat detection monitoring service providers.

• We may use other companies to perform services including, without limitation, facilitating some aspects of Our Website, and fulfilling purchase requests. These other companies may be supplied with or have access to your information solely for the purpose of providing these services to Us or on Our behalf. They do not have any independent right to use or disclose your information. We have contracted with Our service providers to protect any such personal information. This includes pharmacies, pharmacy benefit managers, and other healthcare providers, consumer privacy management software, and analytics software.

• We may share personal information about you to respond to subpoenas, court orders, or other legal processes, or to exercise Our legal rights or defend against legal claims.

• We will cooperate with law enforcement and other governmental agencies, and may disclose personal information: (i) if We believe in good faith We are legally required to disclose that personal information, (ii) if We are advised to disclose personal information by Our legal counsel, or (iii) when necessary to identify, contact or bring a legal action against someone who may cause or be causing harm to, or interfering with the legal rights of Pilly or any other party.

• We may share personal information with Our professional advisors, such as Our attorneys, accountants, financial advisors, in their capacity as advisors to Us.

• We may share personal information with third parties and/or service providers when explicitly requested by or consented to by you, or for the purposes for which you disclosed the personal information to Us as indicated at the time and point of the disclosure (or as was obvious at the time and point of disclosure).

• Pilly may transfer its user database, including personal information contained therein, to a third party who acquires all, or substantially all, of the assets or stock of Pilly whether by merger, acquisition, reorganization, bankruptcy, receivership, or otherwise. We may provide personal information to the subsequent owner(s), including as part of any due diligence process.

 

5. Use and Disclosure of De-identified or Aggregated Information

We may collect, use, share, transfer and otherwise process de-identified and aggregated information that We receive or create for any purposes in Our sole discretion, in compliance with applicable laws. We are the sole and exclusive owner of such de-identified and aggregated information, including if We de-identify personal information so that it no longer considered personal information under applicable laws.

​

6. How to Control Use of Your Personal Information

If you would like to delete the personal information you provided Us or otherwise limit the use of the personal information you provided Us, please contact Us at Info@Pilly.com. Keep in mind that there are cases where We are required by federal and state law to keep a copy of the data. 

​

7. Personally Identifiable Information of Children

Our Website is not intended to be used by children under the age of 13. We do not knowingly collect, use, or share personal information from children under 13. It is Our assumption that Our Website is being used by adults or minors supervised by a parent or guardian. We are committed to complying with the Children's Online Privacy Protection Act ("COPPA").

If you believe your child has provided Us with personal information, send Us an email or a letter with the pertinent details to the address provided below in Section 10. We will make commercially reasonable attempts to delete this information immediately.

We encourage parents to talk to their children about their use of the Internet and the information they disclose to websites.

​

8. Other Things You Should You Know About Your Privacy

​

• Security
  The security, integrity, and confidentiality of your information are extremely important to Us. We have implemented technical, administrative, and physical security measures that are designed to protect your information from unauthorized access, disclosure, use, and modification. We regularly review Our security procedures to consider commercially appropriate new technology and methods. We also require that any of Our service providers, who may have access to your personal information, sign a Data Processing Agreement that, among other things, requires that those service providers safeguard and protect any and all of the personal information that We may send to them (or that they receive on Our behalf) to fulfill one or more of Our business needs. Please be aware that, despite Our best efforts, no security measures are perfect or impenetrable. Although We will exercise reasonable care in providing secure transmission of information between your computer and Our servers, We cannot ensure or warrant the security of any information transmitted to Us over the Internet and We accept no liability for any unintentional disclosure. You provide personal information at your own risk. If a breach of your personal information occurs, We will notify you of the breach if required under applicable law.

​

• Violation of Law, Rule or Regulation
  The provisions elaborated herein will not apply in the event that you engage in certain improper conduct. Pilly shall have the right to use or release to third parties personally identifiable information regarding users who use this Website for any unlawful or fraudulent purpose or who engage in conduct which Pilly deems improper.

​

• Do Not Track Requests
  Currently, We do not respond to browser "Do Not Track" signals.

​

• To Our Visitors Outside of the United States of America
  The Pilly services are intended for use only by residents of the United States of America, including Puerto Rico, Guam and the U.S. Virgin Islands. If you access Our Website from outside the United States, please be aware that personal information may be transferred to, stored in, and processed in the United States. Certain governmental authorities may not consider the level of protection of personal information in the United States to be equivalent to that required in other jurisdictions.

​

9. Changes to This Privacy Policy

We may make changes to Our Privacy Policy from time to time. When We do so, We will post the revised Privacy Policy on Our Website. To determine if the Policy has been modified since you last reviewed it, please check the reviewed date at the top of this page.

​

10. Contacting Pilly

If you have any questions, comments, requests, or concerns related to this Privacy Policy or this Website, please feel free to contact Us:

​

Pilly LLC

​

1 E Broward Blvd.

Suite 300W

Ft. Lauderdale, FL 33301

Telephone: 844-689-1761 (available Monday to Friday 9am to 5pm EST)

Email: info@Pilly.com